GENERAL TERMS OF USE
By accessing and using this portal, you agree to be bound by the following terms and conditions including all the policies mentioned hereunder.
In case you do not accept to be bound by these terms & conditions, you may not use this portal including any services provided hereunder.
This online portal accessible on https://www.livelifelimited.com and is owned and operated by LiveLife Limited, a company having its registered address at 5 Arago Street, Beau Bassin, bearing Business Registration Number C20173606.
These terms & conditions apply to persons purchasing products or services from the portal, as well as any persons visiting same.
By browsing and/or registering on this portal, you are providing LiveLife Limited your consent for the processing of your personal information.
LiveLife Limited reserves its right to amend these terms & conditions at any time at its sole discretion. We recommend you to read and acknowledge these terms & conditions each time you access the portal.
If you choose to visit the portal, your visit and any dispute over your privacy is subject to these terms & conditions, including limitations on damages, resolution of disputes, and application of the law of the Republic of Mauritius.
YOUR RESPONSIBILTIES AS USER OF THIS PORTAL
Capacity to contract
You hereby warrant to LiveLife Limited that you have the required legal capacity to enter into and be bound by a contract to make any online purchase on the portal under the laws of Mauritius. You warrant that you are 18 (eighteen) years or older.
Permitted use of portal material
Subject to the provisions of these terms & conditions, you may only download, view and print the portal material for your own personal use and only for non-commercial purposes.
You may not alter, modify, decompile, copy, reproduce, distribute, transfer, sell, transmit, display, broadcast, publish, exploit, license or create derivative works from the portal. You must get LiveLife Limited’s prior written approval if you wish to copy, reproduce, distribute, transmit, display, broadcast or publish any of the portal material, whether electronically or otherwise.
You may not use this Portal or its material for any illegal or unlawful purposes or as prohibited by these terms & conditions.
LiveLife Limited will at its best efforts screen or edit all the content available from the portal to ensure that there is no illegal, defamatory or obscene content. You are encouraged to inform LiveLife Limited of any content on the portal that may be offensive or illegal and do not hold LiveLife Limited accountable for any claims arising thereof.
Recognizing the global nature of the Internet, you agree to comply with all local laws, rules and regulations regarding online conduct.
You are solely responsible for obtaining and maintaining all products and services which may be required by you for the exercise of your rights of permitted use of the portal.
Online portal usage
You may not use the Portal to obtain or distribute:
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Material which is defamatory, unlawful or contains hate speech; or
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Bulk e-mail, whether solicited or unsolicited.
You must not interfere with or jeopardise the functionality or the operation of any part of the Portal or attempt to interfere with or jeopardise, disrupt, disable, harm or otherwise impede in any manner the functionality or operation of any part of this Portal or its material.
You may not intercept any information transmitted to or from LiveLife Limited or this portal which is not intended by LiveLife Limited to be received by you.
PRIVACY POLICY
Your Data is Secure
Thank you for visiting livelifelimited.com.
We know that your privacy is very important to you and that’s why we take it very seriously.
LiveLifeLimited is committed to protecting any personal information that you choose to give us to help make your experience with our products a great one!
LiveLife Limited undertakes to protect the information provided by the Customer in compliance with the Data Protection Act of Mauritius.
By visiting this portal, the Customer accepts the practices described in this Privacy Policy and consents to our collection, use and retention of his personal information.
Personal Information Collection and Usage
LiveLife Limited is the owner of the information collected on this site. We will not sell, share or rent this information to others in any way except as disclosed in this Privacy Policy. When you provide us with personal information such as your name, street address, email address, phone number, etc., we use this information for limited and specific purposes. LiveLife Limited will use the information you provide to fulfill your purchase orders, other requests, and enhance your relationship with LiveLife Limited and its strategic partners.
LiveLife Limited does not store any of the Customer’s Credit Card information. This information is held by Paypal online payment gateway who is the payment processor. Transactions are processed using Paypal online payment gateway, a secure, highly respected and internationally recognised payment service. All transactions are completely secure and payments are processed via secure servers that encrypt your credit card details. WE DO NOT ENCRYPT ANY DATA OF YOUR CREDIT CARD OR CREDIT NUMBER; ALL IS SECURED AND ENCRYPTED BY OUR PAYMENT GATEWAY PAYPAL.
When buying online from www.livelifelimited.com, your contact details, such as name, address and email address are collected, to enable your order to be processed for confirmation and dispatch emails to be sent to you. However, you will not be asked for your credit card details whilst on this site. When you are ready to pay you will be redirected to the secure Paypal Payment Gateway.
If you choose to receive email from LiveLife Limited , then we will occasionally send you email about our products and promotions. We like to keep things clean, and promise not to clog your inbox.
If you would like to add your name to our mailing list, change your personal information or be removed from our mailing list, please choose one of the following options:
>Sign up to receive our newsletter
>To unsubscribe, click the "unsubscribe" link in one of our emails you’ve received from LiveLife Limited
>Send an email to us through our Contact Us page
The Customer is responsible for maintaining the confidentiality of his account and password obtained upon registration and for restricting access of third parties to his account. The Customer agrees to accept full responsibility for all activities that occur under his account and/or through the use of his password.
During registration on the portal, the Customer will be asked to choose a login name and a password to access his account. His email address will be used as his login name.
If the Customer forgets or loses his password, the password can be reset online.
The Customer should change his password on a regular basis.
The Customer should be precautious with automatic sign in; and must refrain from checking the “remember me” option on the application form screen if he uses a shared computer.
The Customer should notify his Bank immediately when his bank card is lost, stolen or expired.
LiveLife Limited implements security measures to protect personal information of the Customers during payment transactions.
The Customer can view and modify his personal information by clicking on the portal option “My Account”.
Cookies and Log Files
LiveLife Limited uses cookies as a service to our users by saving your shopping cart for a certain number of days. A cookie is a piece of data stored on a user’s hard drive. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Cookies and other similar technology can only record about you what you have already chosen to tell us and cannot retrieve or transmit information you do not authorize. Please be aware that cookies are required to add items to your shopping cart and then proceed through the checkout process. You are able to disable cookies through your internet browser options, however, by doing so you will limit the functionality we can provide to you during your visit at livelifelimited.com
We use IP addresses to analyze trends, administer the site, track user’s movement and gather broad demographic information for marketing use. IP addresses are not linked to personally identifiable information.
Links
livelifelimited.com may contain links to third party sites. Please be aware that LiveLife Limited is not responsible for the privacy practices of such other sites and therefore have no responsibility or liability for the manner in which the organizations treat your personal information. This privacy statement applies solely to information collected on livelifelimited.com
DISCLAIMER OF LIABILITY
LiveLife Limited will not be responsible nor liable for any losses suffered by the Customer resulting from the rejection of transactions, the non-processing of bank card payment, delay in delivery of products or for any other reasons beyond LiveLife Limited’s control including but not limited to insufficient funds in the Customer’s account, network downtime, expired bank card.
LiveLife Limited shall not be liable for the unavailability of the portal in the event of a Force Majeure or for acts of omissions of persons or bodies for whom LiveLife Limited is not responsible or any other cause, whether similar or dissimilar, outside LiveLife Limited’s control.
The use of the portal and reliance on any products or services available online is entirely at the Customer’s own risk.
Whilst LiveLife Limited takes reasonable precautions in its operation of the portal, neither LiveLife Limited nor its representatives will assume any responsibility and shall not be liable for any damages to or for viruses that may infect the customer’s computer equipment or other property on account of his access to, use of or browsing of the portal or his downloading of any materials, data, text images, video or audio from this portal. Any material downloaded or otherwise obtained through the use of the portal is done at the Customer’s own discretion and risk and he will be solely responsible for any damage to his computer system or loss of data that results from the download of any such material.
WARRANTY
Thank you for buying our Liectroux vacuum cleaning and mopping robot.
Please read the user manual carefully before use. If you have any questions on how to use the robot vacuums, please don’t hesitate to contact us on alexandra.marcel@livelifelimited.com or +23057985732.
LiveLife Limited warranty cover will ensure that you are given support and service where applicable on the mentioned products.
Under this warranty cover, the seller guarantees the appliance registered on this invoice against faulty workmanship or material only, for a period of 1 (one) year unless otherwise stated from the date of delivery under normal use and service subject to the terms and conditions set out therein. For avoidance of doubt, nothing stated herein nor any repairs or replacement effected during the applicable warranty period shall extend the said applicable warranty.
Exchange
If the robot cleaner has any manufacturing issue during regular use, during the length of the warranty we will offer a replacement machine.
If the machine is damaged due to misuse we cannot provide refund or exchange.
DELIVERY POLICY
Once the Customer places an order online and proceed with the 20% deposit, LiveLife Limited commits to deliver the order within 6 weeks.
The Customer understands that delivery of the ordered items shall occur only at locations within the Mauritian territory limits excluding Rodrigues and other Outer Islands.
To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online.
LiveLife Limited Delivery Team will contact the Customer directly to notify him when the delivery of his order shall take place.
In the event that the Customer notices a change in his availability with respect to receiving his ordered products, he must call LiveLife Limited on 57985732 to notify the Delivery Team as soon as he reasonably can.
The Customer needs to present his identification document (National ID or Passport) to the Delivery Staff before accepting the delivery.
The Customer must ensure and check that the product delivered is the right one and that he receives a Warranty Certificate. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery.
The Customer will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that his products are delivered sealed. For any issue regarding the delivered product, the Customer will have to inform LiveLife Limited on 57985732.
Rodrigues
For Rodrigues, LiveLife Limited commits to deliver the order within 3 months.
A delivery fee of MUR 1000 is applicable for delivery in Rodrigues.
The order shall be collected by the customer at Mauritius Post in Rodrigues. An Avis De Reception shall be signed upon collection of the order by the customer signed prior to shipment.
CANCELLATION, RETURN & REFUND POLICY
Cancellation
After the order has been processed, it is immediately sent to our fulfillment department for delivery. Orders that have been processed cannot be cancelled and will not be refunded.
Non-delivery due to wrong address provided
We are not responsible if you provide us with an incorrect or incomplete address.
If you refuse to sign the order or if the package has been unsuccessfully delivered (due to your absence or a wrong or incomplete delivery address), an handling fee of 20% will be charged.
Return of goods
Goods once sold cannot be returned unless the mentioned goods show manufacturing defects and are brought by the customer to the seller within 2 calendar days from the date of purchase. The goods shall be replaced only after verification by the seller’s after sales services.
The customer may only return the goods within the period specified above provided that the goods:
· have not been utilized
· are in the same condition as when they were sold.
Late or missing refund
Refund normally take 4 business days to reach client's credit card/debit card.
If you haven’t received a refund, first check your bank account again. Then contact your credit card company.
If you’ve done these and you still have not received your refund yet, please contact us at alexandra.marcel@livelifelimited.com or +23057985732.
Items that cannot be refunded
· Second hand or refurbished items or promotion items such as giveaways cannot be refunded.